Updated resume - yay... right? right?

Contact info:

you can either leave a comment below or send me an email ---> Invade my inbox

Summary
Mike is a Quality Assurance Specialist with over 5 years experience in IT. Mike has proven experience with:

Designing manual test cases
Complete System and Regression Testing
Manage and retest defects through VMware
Technical Support working with external clients
Recognized for quickly adapting to new technologies to improve workflow
Transition of job role through merger with a larger company

Skills
Languages
C, Cobol, Visual Basic, SQL
Office Automation
VMware, Microsoft Access, Microsoft Visio, Microsoft Office
Operating Systems
Windows Vista, XP, 2000, 98, and OSX

Industries
IT, Medical Software

Positions Held
(Eclipsys acquired MediNotes in October 2008)
Job Description
Quality Assurance Specialist – (Eclipsys) West Des Moines, IA October 2008 – March 2009

Accomplishments
*Worked closely with QA management and development to roll out major releases in a timely fashion 6 months after first exposure to product to meet Spring deadline
*Analyzed application and system errors then escalated issues to developers and verified fixes within 2 week deadline
*Managed all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements
*Documented test results using Test Track Pro (TTP), JIRA, and Keystone with jargon-free notes
*Daily regression testing on Electronic Health Record program
*Assist other departments with troubleshooting/setup questions
*Help supervise during Testing Nights twice a year
Designed Team Building options after promotion to QA department
Taught the rollout of new features to other departments every yearly major release


Project Technologies
VM Ware, Test Track Pro

Job Description
Quality Assurance Specialist – (MediNotes) November 2006 – October 2008

Accomplishments
Used SQL on a regular basis to recover passwords and reset deleted values in the database
Comprehensive hardware and software interface testing to ensure compatibility (specifically scanners)
Test server set up and administration
Documented software bugs and drive towards defect resolution in easy to follow steps
Helped develop processes to increase productivity and reach goals of 97% issues found internally
Held weekly meetings w/ the development group to forge close relationship


Project Technologies
VM Ware, Test Track Pro, Compuware Test Partner, Compuware Test Center


Job Description
Technical Support Specialist lvl II– (MediNotes) December 2003 – November 2006

Accomplishments
*Assist end-users to resolve 100% of issues and turn around client
profitability
*Setup and installed electronic health record program with
related interfaces to PM software, scanners, and fax machines
*Help train new
support technicians to get up to speed inside of 1 week
*Execute ideas
contributed meetings and follow through on projects on a regular
basis
*Install & setup computers for new Support Techs and other
employees (install OS, configure programs, make sure it adheres to Network
protocols)

Project Technologies
Keystone tracking system, UltraVNC, Remote Desktop
Windows Operating Systems (Windows XP, Windows 2000)



Wells Fargo – Des Moines, IA September 2003 – December 2003
Job Description
Pricing Analyst

Accomplishments
*Register and lock home mortgage loans
*Resolve all broker concerns & problems
*Extend loans, cancel loans, Return to float status & re-lock loans
*Provide outstanding customer service

Project Technologies
Wells Fargo proprietary pricing program
Windows Operating Systems (Windows XP, Windows 2000)

Education
B.A. Management Information Systems, University of Northern Iowa, Cedar Falls, IA

Certifications
Microsoft Certified Technology Specialist (MCTS) - Microsoft Windows Vista: Configuration
Microsoft Certified IT Professional (MCITP) - Enterprise Support Technician
Microsoft Certified Desktop Support Technician (MCDST) - Windows